Commit to providing accessible services
State your commitment to providing accessible services. Do this in a document such as your:
- Customer Action Plan
- Customer Charter
- Equality Policy
- Equal Status Policy for Customers.
Your commitment should cover customer services, buildings, and information. Make sure that senior managers endorse your commitment and name the staff members who are responsible for putting that commitment into practice. Put that document in your building where your customers will see it. Put it on your website too.
Make sure that your Customer Charter or service statement tells your customers:
- what level of customer service they can expect
- how to tell you if they don’t get that level of customer service.
Make sure that you have a procedure for:
- collecting customer feedback (maybe through comment cards, customer surveys, or a log of customer feedback)
- including customer feedback in management meeting agendas
- what to do about each problem that your customers report
- who will be responsible for solving it.
Resources for services for customers with disabilities
- Health services for people with disabilities—Citizens Information
- Disability Services—HSE (Health Service Executive)
- Transport and disability—Citizens Information
- National Mobility Centre—Irish Wheelchair Association
- Disabled Drivers Association of Ireland (DDAI)
Employment and income
- Employment and disability—Citizens Information
- NERA (National Employment Rights Authority)
- A person with a disability or illness—Department of Social Protection
- Discover Ireland (Official site of Fáilte Ireland, the Irish Tourist Board)
- Discover Northern Ireland (Official site of the Northern Ireland Tourist Board)
The NDA is not responsible for the content of other websites.